Privacy Policy

Shadow VPN Service

What Data Pilcrow AG Retains From Shadow VPN Sessions:

Each time a user connects to Shadow VPN, we retain the following data for 30 days: the user’s source IP address, the Shadow VPN IP address used by the user, connection start and stop time and total number of bytes used.

Why Pilcrow AG Retains Shadow VPN Session Data:

We retain Shadow VPN session data for 30 days to use with billing issues, troubleshooting, service offering evaluation, TOS issues, AUP issues, and for handling crimes performed over the service.

What Pilcrow AG Does Not Collect From Shadow VPN Sessions:

  • Does not log a user’s traffic or the content of any communications
  • Does not perform deep packet inspection of your traffic, except where requested by the customer for firewall purposes.
  • Does not perform shallow packet inspection of your traffic, except where requested by the customer for firewall purposes.
  • Does not discriminate against devices, protocols, or applications. Pilcrow AG is network neutral.
  • Does not throttle your Internet connection.
  • Does not rate limit Internet connection.

Shadow VPN DNS Service

Pilcrow’s VPN DNS service does not log any information.


How Pilcrow AG Responds To Civil Investigations:

Pilcrow AG will not sell or otherwise release a member’s identifying information – minimal information reasonably calculated to identify and no more – or usage information to investigators, attorneys, or agencies unless we are directed to do so by a court of competent jurisdiction in the matter. If there is a hearing in court, the member will be notified so they will have an opportunity to contest the surrender of personal information.

How Pilcrow AG Responds To Criminal Investigations:

Pilcrow AG cooperates fully with law enforcement agencies, yet there must still be a subpoena before Pilcrow AG provides a member’s identifying information – minimal information reasonably calculated to identify and no more. In a criminal investigation Pilcrow AG is required by the Law to not divulge the fact of the investigation to the member.

What Pilcrow AG Collects From and

Pilcrow AG collects personally identifiable information from end users only through web form submissions, primarily for the purpose of enabling the purchase of services and engaging in support and other conversation. This personally identifiable information is associated with your account and can include information such as your name, email address, phone number, payment information and/or physical address. Pilcrow AG also collects anonymous information about how visitors use our web site; for example, Pilcrow AG utilizes web analytics software to track, in aggregate, the number of unique views received by the pages of the web site, the domains from which users originate along with many other analytical data points. Through the use of web analytics software, the Pilcrow AG website may use “cookies” to assist the tracking of how users engage our website. A cookie is a piece of data that the web server stores on the browser’s PC which the web browser will then send back to the web server on any future requests, to facilitate identification of the user should they visit the web site again. While much of the information that we collect from users in this manner is not personally identifiable, it may be associated with personally identifiable information that users voluntarily provide to us through our web site.

How Pilcrow AG Uses Information Collected From and

Pilcrow AG does not use personally identifiable information collected through our Web site to contact users regarding products and services offered by Pilcrow AG. We do not share a member’s personally identifiable information with affiliates, independent contractors, business partners or outside entities for marketing purposes or otherwise. We hold your data private.


Terms of Service

This policy outlines the Pilcrow AG terms and conditions of usage. By signing up with and/or utilizing any Pilcrow AG service, you agree to be bound by the following terms of this document and the terms of the other named policies included herein by reference and to keep updated on changes as these policies may change at any time.

Reasonable Use Policy:

Pilcrow AG desires all members reasonably use its service. To that end, any customer who puts unreasonable demands upon the service may be curtailed in order to ensure the best possible service for all members.

If a member appears to be unable to maintain a reasonable use of the service, or engages in any Prohibited Activities provided for below, Pilcrow AG may cancel, suspend or decline to renew service for that member without notice. A termination fee may also be assessed. It is within Pilcrow AG’s sole discretion to determine what comprises unreasonable use.

Individual Shadow VPN Accounts:

Shadow VPN accounts are not dedicated connections and are subject to timing out the connection. Shadow VPN accounts are for single user, individual use only. Any non-individual use, or any use that is indistinguishable from non-individual use, is prohibited. For example, the following uses are prohibited under this section:

  • Sharing a login between people

Prohibited Activities:

Pilcrow AG prohibits the use of any of its services in any of the following ways:

  • Spamming (e-mail, Usenet, message boards, etc.)
  • Copyright, trademark, and patent infringement.
  • Defamatory or abusive language that advocates bigotry, religious, racial or ethnic hatred.
  • Publishing or sharing materials that are unlawfully pornographic or indecent
  • IP Spoofing
  • Illegal or unauthorized access to other computers or networks
  • Distribution of Internet viruses, worms or other destructive activities
  • Export control violations
  • All other illegal activities

Copyright Infringement and Illegal Content

Pilcrow AG prohibits the use of any of its services to publish or share illegal content. Pilcrow AG takes copyright and other intellectual property rights very seriously, and we encourage you to do the same. You are responsible for determining the legal status of any intellectual property you use or copy through any service provided by Pilcrow AG. Pilcrow AG cannot and does not review the information flowing through its services. You agree to not transfer copyrighted works through the service without the express permission of the copyright holder.

If Pilcrow AG is aware of any criminal online content it will be removed immediately. Pilcrow AG will terminate in appropriate circumstances subscribers who are repeat infringers of either unlawfully copyrighted material or otherwise illegal content. See the Pilcrow AG Copyright Policy for information on how Pilcrow AG handles notices of copyright infringement. The Pilcrow AG Copyright Policy is incorporated by reference.

More About Illegal Activities:

See the Pilcrow AG Privacy Policy for information on how Pilcrow AG handles civil and criminal investigations. The Pilcrow AG Privacy Policy is incorporated by reference.

Indemnify and Hold Harmless:

You are responsible for all actions that occur regarding your account. As a condition of service, you agree to indemnify and hold harmless Pilcrow AG, its officers, employees, agents, shareholders and partners for any cause of action out of your account with use or your use of the service.

Free Trial

From time to time, we may offer trials of Pilcrow AG services for a specified period of time without requiring a payment (a “Free Trial”). We reserve the right, in our absolute discretion, to determine your eligibility for a Free Trial, and to withdraw or to modify a Free Trial at any time without prior notice and with no liability.

For a Free Trial, we’ll require you to provide your payment details in order to start the Free Trial. At the end of the Free Trial, we will automatically start to charge you for the subscribed Pilcrow AG service on a recurring basis depending on your subscription type. By providing your payment details in conjunction with the Free Trial, you agree to this charge. If you decide that you do not want to become a paying user of the Pilcrow AG service, prior to the end of the Free Trial period you must terminate the service, for example you need to turn off the auto renewal feature for Shadow VPN in your iTunes account.

Refund Policy:

No refunds will be given under any circumstances. No refunds will be considered for accounts deleted for violation of our Terms of Service.

Termination of Service:

Pilcrow AG reserves the right to suspend, terminate, or refuse service to anyone at any time for any reason.


Payment for Shadow VPN is solely done via iTunes, all rules and regulations of iTunes and App Store apply.

Your service will automatically be renewed at the end of each service period, repeating the length of the previous service period, unless you cancel. You can upgrade your service, downgrade your service, or cancel your service by visiting the Mac App Store.

All accounts are renewed automatically until the auto renewal function is turned off.


Shadow VPN can only be cancelled by the appropriate measures and settings in iTunes or the Mac App Store respectively.

Cancellation of Shadow VPN must be done 24h before the actual subscription period ends. Billing for the new period is done during 24 hours before the new subscription period starts.

Policy Changes:

Pilcrow AG reserves the right to revise, supplement or rescind any of our policies or terms of service at any time, without prior notice. It is the member’s sole responsibility to remain informed of our current Terms of Service including all other named policies included by reference therein.

Acceptance of Terms:

By logging in to any Pilcrow AG service, you agree to the Pilcrow AG Terms of Service including all other policies incorporated by reference.